When traveling with Saga Rail, the traveler's obligations and rights are governed by:
EU Regulation No 1371/2007 on rail passenger rights and obligations (http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2007:315:0014:0041:sv:PDF)
Law on public transport passengers' rights (https://www.riksdagen.se/en/document-lagar/dokument/svensk-forfattningssamling/lag-2015953-om-kollektivtrafikresenarers_sfs-2015-953)
Saga Rail Travel Information and Conditions (this document)
Not more than two bags per person and handbag / computer bag. In addition to this you may bring a pair of skis, golf bags, see also under "Carriages").
We can deny boarding for security reasons if these rules are not followed.
You can easily buy our tickets on our own website sagarail.se, where you can also buy train and bus tickets from most other travel companies in Sweden. You can also buy our tickets at Samtrafiks Resrobot (resrobot.se) and the “Tågbokningen” (tagbokningen.se).
No other tickets than Saga Rails tickets are valid for travel with Saga Rail.
For ticket purchases on board the train, full fare is always required for the route and there is an administrative fee of 50 kr. On board we do not accept cash, but only card payment.
At the moment we do not offer the possibility to bring a bike.
Our goal is to be on time, but if our train would be an hour delayed or more, you can choose to get a new ticket to a Saga Rail train in the same relation or a cash compensation according to EU directives (25% refundable at at least 60 min delay, 50% at least 120 min).
At cancellation of a Saga Rail trains, the traveller is entitled to full compensation for purchased tickets for Saga Rail's train.
To apply for compensation in case of delay or cancelled train while traveling only with Saga Rail: contact us by e-mail firstname.lastname@example.org or telephone 077144 66 00.
For travel with a “Resplus” ticket, where your trip with Saga Rail is combined with other trains or buses, you apply for compensation here: Application Remuneration for Resplus Ticket
Information on train passengers' rights, see http://europa.eu/youreurope/citizens/travel/passenger-rights/rail/index_en.htm.
When paying via invoice, we cooperate with Svea Ekonomi AB. To buy through an invoice, you must enter your Swedish social security number or Swedish organisation number. The prerequisites for getting an invoice are, among other things, that you are registered in Sweden and are over 18 years old. You cannot have any payment remarks. All invoices are transferred from Saga Rail AB to Svea Ekonomi AB. The invoice's terms of payment are 14 days. In the case of late payment, the agreement will be terminated as well as statutory reminder fee. Delay interest rate is 2% per month. In the event of non-payment, the invoice is handed over to the debt collection.
One or two children up to 6 years of age travel freely together with an adult traveller.
Our carriages are unfortunately not adapted for wheelchair users and have a few steps in, which can be regarded as a bit high.
If you have a disability, which means that you need support to get to or from our trains, we can arrange for a companion. Orders must be made no later than 48 hours before the journey by e-mail to email@example.com or by telephone +46 771-446600.
Initially we will not offer internet connection via Wi-Fi.
We accept Visa and Mastercard. No extra charges apply when you buy your ticket on Saga Rail's website and pay by card. All card data is handled securely by our Svea Webpay payment system, which is certified according to PCI-DSS.
The public transport tickets currently do not apply to Saga Rail's train.
See our website for current discounts. Age and eligibility must be validated. Pensioners under the age of 65 must be able to show certificates from the Social Insurance Fund. Students should be able to display the ISIC, Mecenat or Student card.
All payment information is encrypted via Svea Webpay, which manages payment on its payment exchange. All traffic is done through encryption via SSL and no passwords are stored in plain text.
We currently do not offer the opportunity to reserve a seat. However, we do not sell more tickets than there are available seats when the distance is exceeding 150 km.
We currently do not offer any refreshments or meals.
Traveling with pets is referred to the B-wagon. Animals should be on the floor.
Our trains were built in 1990-91. The interior of the train is from 2002 and originally developed for commuter traffic. This is an important explanation for our low prices. The floor is high and it is a few steps up the train, which is good to be aware of when traveling with a stroller or wheelchair. There is a toilet in the B-wagon. The space in the toilet is limited and does not allow a wheelchair to be taken. The trains have a good heating system and fan ventilation. Air conditioning is missing, but many windows are possible to open.
When buying travel, no right of withdrawal applies.